Orchid Lens Reviews

Orchidlens.com offers a uniform pricing structure for its contact lens products. Each pair of lenses is priced at $36.00. The collection includes various designs such as New Vintage Moon, Rich Hazel, Major Gray, and Vivid Olive, among others. Customers can enjoy free shipping on orders over $50, and there is a promotion for a 40% discount when purchasing three pairs or more, using a special code provided by the website. This pricing strategy simplifies the shopping experience, allowing customers to easily calculate the cost of multiple pairs of lenses, especially when taking advantage of the bulk purchase discount.

Orchidlens.com is known for its wide array of contact lenses that cater to diverse aesthetic preferences. Among the popular products are New Vintage Moon, Rich Hazel, Major Gray, and Vivid Olive. These products stand out for their unique designs and colors, providing customers with options to enhance or change their natural eye color. Additionally, the website offers promotions such as free shipping on orders over $50 and a 40% discount on the purchase of three pairs or more, which can be availed using a special code. This combination of quality products and attractive services makes Orchidlens.com a go-to destination for contact lens enthusiasts.

Orchidlens.com has a detailed Return and Exchange Policy. Customers can return or exchange unused and unopened products within 14 days upon receipt. For any return or exchange, customers are advised to contact the company at hello@orchidlens.com. However, opened and used contact lenses, and/or contact lenses received after 14 days are not accepted for return or exchange. Once the returned order is received, a refund will be provided. The refund will be the total product amount excluding postage fee. If the original order enjoyed free shipping, an $8 USD fee will be deducted from the total amount to cover the initial shipping cost. It is recommended to use a tracked shipping method for return/exchange. All fees and risks related to returning the item/s are shouldered by the customer.

In terms of Shipping Policy, all orders are processed within 24 business hours and tracking information will take 1-3 business days to be available. Standard Postal Shipping will take approximately 8-15 business days for the UK, 10 - 20 business days for the US, 1.5 to 2.5 weeks for Australia, and 1 week for Singapore. For other countries, the shipping time is estimated 10-20 business days. Please note that due to Covid-19, courier services worldwide are experiencing delays. Any potential taxes, duties, or import fees associated with the order is not included in the total order and will be shouldered by the customer.

Orchidlens.com has a clear return policy that allows customers to return or exchange unused and unopened products within 14 days of receipt. For health and safety reasons, opened and used contact lenses are not eligible for return or exchange. If a wrong item is received, customers are advised to contact the company for assistance. Upon returning an order, a refund is provided, excluding the postage fee. An $8 USD fee is deducted from the refund if the original order had free shipping, to cover initial shipping costs. Returns should be sent using a tracked shipping method, with all related fees and risks borne by the customer.

Regarding the shipping policy, Orchidlens.com processes orders within 24 business hours, and tracking information is available within 1-3 business days. Standard Postal Shipping times vary by destination but generally take between 8-15 business days. Due to the pandemic, Express and Priority Shipping options are currently unavailable. Taxes, duties, or import fees are not included in the order total and are the responsibility of the customer. For orders above $100, delivery surcharges are covered by Orchidlens.com.

To get in touch with Orchidlens.com, an email can be sent to hello@orchidlens.com. The business hours are from 9:30am to 6pm (MYT), Monday to Friday. Expect a reply to the inquiry within 24-48 business hours. For exchange or return inquiries, the Exchange and Return Policy on their website can be checked. The business information is: OCR MED PTE LTD, 38 Amk Ind Park 2, Lobby A, 07-25, Singapore. The same email, hello@orchidlens.com, can be used for privacy-related inquiries.

The return policy for Orchidlens.com allows customers to return or exchange unused and unopened products within 14 days upon receipt. For health and safety reasons, opened and used contact lenses, or those received after 14 days, are not eligible for return or exchange. When returning items, it's recommended to use a tracked shipping method, as all fees and risks related to the return are the responsibility of the customer. A refund will be provided once the returned order is received, with the total product amount refunded excluding the postage fee. If the original order had free shipping, an $8 USD fee will be deducted to cover the initial shipping cost.

To order prescription lenses from Orchidlens.com, customers need to provide the contact details of their prescribing eye doctor during the purchase process. Once an order is placed, Orchidlens.com will initiate a phone verification by contacting the eye care provider's office with the provided prescription information. The prescriber has eight business hours to respond to the verification request. If there is no response within this timeframe, the prescription is considered verified, and the order will be dispatched. It's important for customers to ensure that their prescription information is accurate and up-to-date to avoid any delays in the verification process.

To initiate a return process with Orchidlens.com, customers should contact the company via email at hello@orchidlens.com. It is important to note that only unused and unopened products can be returned or exchanged within 14 days of receipt. For health and safety reasons, opened and used contact lenses are not eligible for return or exchange. When sending items back, using a tracked shipping method is advisable, as all fees and risks associated with the return are the customer's responsibility. A refund will be issued once the returned order is received, with the total product amount refunded, excluding the postage fee. If the original order had free shipping, an $8 USD fee will be deducted to cover the initial shipping cost.